Hotel room cleaning: Time study and analysis of influential variables in a Spanish hotel

Purpose: Housekeeping is an important hotel process from the point-of-view of number work hours it takes and its impact on customer satisfaction. However, few previous scientific studies have addressed this topic or variables that are determinants time required to clean a room.Design/methodology/approach: A stopwatch Time Study has been performed in 4-star-hotel. Additionally, data several could affect cleaning collected subjected regression analysis.Findings: Results show only task-related statistically significant influence total time. None analyzed employee-related any effect Moreover, five tasks represent over 2/3 time.Originality/value: In addition empirically identifying what extent, study demonstrates advantages using establish times.